I am a new hire still in training, however, after being trained to understand that the Customer is the Most Important thing, that is the Reference Point to draw from.  The sell or Enrollment will happen, if we completely lay back, let the potential student tell you "fully" why they have called, what they are thinking about, where there life is currently standing, what are their Biggest Dream.  I believe if you engage each "potential student" with this attitude, you will have to "close" the deal and have a happy and satifised student who will Graduate and tell others. 

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The section on Compliance was very helpful. It was nice to review the Resource Notebook and I wrote down the Sections of how each item or Subject should be outlined and I will follow this exsmple. It was valuable to understand that once a month, i should review the Ohio Regulatory Website for updates and to ensure Compliance for myself and my Institution.

The information provided a greater degree understanding of the entire process from A to Z. I was able to see how the Process of Having a school, being either accredited or approved, is not the same. I did not know until today that an Accredation is "voluntarily". I thought this was something mandatory by each state.

The subject was laid out very well and the information was very helpful. I understand from a greater vantage point the importance that All Rules and Regulations are followed and understand that I must be aware at all times that I am not only putting myself at risk for negligence but also ITT could be in jeopardy if I fail to do the incorrect thing or say the incorrect thing.