I learned about how the department of education uses the 90/10 rule.

In this module, I learned what information the Department of Education required, and what could trigger a review from the department.

In this module, I learned about the importance of exit counseling. This information is provided to help students understand their responsibility now that they have received their loans and the timeline for repayment is set to begin.

I have learned that a financial aid office is a customer-service oriented office. For it to run effectively, representatives need to be knowledgeable about financial aid, and also possess customer service skills.