What are some practical ways you "transfer" your positive attitude to your current and prospective students? I work in an online environment and I am always looking for ways to express a positive attitude. 

I would love to hear some of your thoughts on this.

I have found most of the techniques presented to be very helpful. However the tricky one is Non-Verbal cues. I work with online students and are rarely face to face. I have been putting more focus on Voice Quality than Body Language or Facial Expressions. Do you use any other best practices for phone conversation?

Comment on Juan Rojas's post: I think this is easier said than done sometimes. Do you find yourself getting into a checklist mind set when trying to enroll a student?

The goal of my job is to create a positive relationship with prospective/active students. Earning their trust is of the utmost importance. However, this can be difficult when my only interaction is on a phone call. This puts more emphasis on the way I try to engage with the student. I have learned the importance of being purposeful in my questioning in order to facilitate a safe space to get to know one another.