Obviously the prospective student has come to your institution because you have a program that they may be interested. It is very important to know what that program has to offer and how it can benefit that individual.

Its very important for the admissions representative to know how each department is there to help and support their students. Knowing what each department does will allow you to know where you can go to for certain questions.

It is very important to know the admissions requirements for your institution. You cannot let your personal opinion on the applicants potential for success hinder the acceptance process.

Creating a resource notebook is a great tool to better yourself as an admissions representative. It will not only allow you to see what you are learning in the course, but also allow you to keep all of your reference material organized for when you need to refer back to it.