Having a good voicemail outline can improve the way the message is received.

Don't assume with prospective students. Call 10-15min after the appointment time to see if you can assist. Resell the appointment and book a new time for them to come in.

Prepare for calls. Log, track, and record calls to identify where I can improve

Provided prospective on the inbound call process and how to manage areas where we maybe falling short.

Reframing can help others overcome limiting beliefs.

How listening helps to connect. Some ways I limit my own listening. The 3 levels of listening and a deeper understanding of active listening. 

Listen effectively and respond appropriately. Using empathy when communicating with others can help guide them without taking on their emotions. Learn to read body language and find the common ground.

This will be helpful in better organizing phone conversations as they come in and fielding the various questions from potential students.