I've learned that I must continue to support potential students decision not push or persuade. Knowing that this is a huge decision for them and I need to have patience to allow them time to process the information I'm giving them.

I have learned that you must provide honest and accurate information to potential students. This essential in assisting them in helping make an informed decision on their future education goals.

This helped me to realize that I wasn't truly listening. I was hearing but not listening which are two different things.

While the framework is still the same...you now have more avenues such as social media and other to reach prospective students.

As an Admissions team member it is important to do the right thing as your actions have a major impact on how the institution is perceived. 

I was unaware of the CIE meeting being open to the public. This also reinforced the importance of knowing the admissions requirements of my institute.

A thorough understanding of the rules and regulations are very important to help protect the school and the student. 

It is very important to know the facts about your school and the rules and regulations of your state that apply to your school.

I feel a sense of responsibility more now than prior to this brief training. I have always know these things but it is necessary to get a fresh insight or take on what it is that I actually do. 

Comment on Ricardo Martin's post: I agree...attitude is a key component to success.