Coaching is not about giving answers but rather coaching people on how to find the answers that work for them. 

Students should have a clear expectation of what is required of them during their online communication with their peers and their professor.

Get to know different methods of communication between generations to clarify any misunderstandings.

Make sure to be clear about your rules and policies on communication.

You must effectively research the tool being used as well as it's function to ensure that you are properly conveying your message to your audience.

It is important not to be vague in the notes so anyone can quickly determine the interaction purpose. 

I learned about the different methods of verifying employment and the importance of properly verifying employment.

It is important for the data that is put into the system is accurate and portrays valid information so the school does not have a legal issue in the future. 

I learned about how higher education institutions use employment reporting data as a factor in which programs they offer. I also learned that accurate reporting of this information can affect the public funding that institutions receive to run their programs.