I learned that constantly working to improve customer service and auditing your institutions customer service policies and practices is essential to ensure good customer service.

I learned that institutions should be very aware of their internal customer service. They should reward employees for good customer service and provide incentives for team members who meet and exceed the expectations.

I learned that the customer should be at the heart of everything you do in a business/school. Focusing on what the customer/student needs and providing them with the best experience you can will lead to success and growth in the future.

I learned that you can create value for students by personalizing their experience to be relevant to them. You can do this by finding out their personal needs and preferences and respecting and focusing on those things.