My thoughts on Customer Service and Students. ED209 Facilitator: Patricia Scales By Randall Aungst 12/5/2012 How is customer service defined in an adult setting? According to the instruction module there are some issues with customer service as it pertains to students. One of which is the notion that “the customer is always right.” This issue, from my perspective, is not an issue with customer service as it pertains to students but rather an issue of understanding, or should I say perception, of the meaning behind the saying “the customer is always right.” Further I would go so far as to… >>>