This module highlighted the importance of having a point of contact who is best matched for the role based on their knowledge of the institution, the familiarity with the campus, and ability to remain 'calm, cool, and collected'. It also emphasized the value in preparing a space on campus for the visitor to work and supplying it with appropriate materials that they can choose to use or not. 

In this module I learned about the reasoning behind and the institutions that execute on-site visits. It's important for all staff members to be prepared for a visit at any time (not just the scheduled ones), and prioritize being kind, efficient, and thorough.