I learned of the various lower payment options that could be available to a student. I also learned about the basics for deferments which will be helpful information to communicate.

Entrance and exit counseling are critical to the student's financial aid journey. Communicating clearly on these topics at shorter durations is ideal. Provide the communication in writing.

Building relationships with students can lead to success for the student in a variety of ways. Obtaining personal information is critical and it's recommended to obtain six references for students. 

Keeping a clean, welcoming, and organized environment will support students and staff alike. Providing financial literacy information over time consistently will build the student's knowledge of financial aid.