I recently had to conduct a training presentation for people who were not exactly thrilled to be there. The technique of asking questions to evoke responses worked like a charm. Once they realized I was there to learn from them as much as they were from me they relaxed and ended up responding well to the situation.

I agree with you wholeheartedly! I think the one thing a person (manager or not) can do is try to act like they know what they are doing when it is blatantly obvious they do not. Everyone should be open to learning and admitting when they do not know something or when they made a mistake.

It is considered an asset for an employee to be adaptable to different circumstances and this lesson shows that it is even more important for a manager to be so. One size does not fit all when managing various situations, and a good manager knows when to utilize what method in order to be most effective. Has anyone here ever had a situation where you were unsure of how to handle managing a project? How did you cope with this?

This tutorial made me aware of the most effective ways to communicate in specific situations. This knowledge is a great asset when considering the best way to present information to different people in my organization.

I was recently promoted to a management position in higher education. I am very new at this and would appreciate any advice anyone has to offer on effective management skills.