I learned having a understanding of where to locate important documentation, staying current on the updated information and following the process step by step would help prepare you when speaking with prospective students. Often times we start rambling when questions are asked and we're unable to produce an answer.

I learned having an understanding of the program being offered and communicating with other departments(Career Services) can better equip our Admissions Team of how to present each program we offer and it's value.

I learned the importance of being prepared when it comes to binding contracts and being prepared by having the correct information and knowledge on hand. Also, how errors can not only affect the employee, it can affect the whole organization.

Hello, I work in the Career Services Department and are mindful of the words I use when speaking with prospective students, current student and graduates to avoid confusion and miscommunication. This training is very informative and it mirrors the training I received and currently receive to make sure we are in compliance with the rules and guidelines of our accrediting body as well as staying up to date on any important changes that may occur.