every team consists of different types / this can allow for a more productive dept - where we can collaborate and bring different perspectives to the table 

conflict can be a good thing . 

I learned to be more flexible so I can adapt my communication style to people of different  generations 

every generation is different . Each person we meet with can have some traits of other generations within them

challenges= interest

challenges are opportunities 

address challenges 

avoid using word why

tools have changed form where a prospect gets info