Ann Melman

Listening without hearing or understanding is not effective listening.  Active listening includes understanding the speaker/student by showing through verbal and nonverbal communication that you are listening.  With nonverbal communication, it is important to focus on the student, keep physical barriers like desk from separating you from the speaker, do not stare, and allow the speaker time to talk without interrupting.  Verbal communication allows the listener to show that they understand what is being said to them and encouraging the student to speak.  Smile because you mean it.  

Students as customers is definitely an interesting topic.  I agree with the customer-oriented instruction guidelines provided:  Listen attentively, Treat students fairly and equally, and create a closer personal relationship with students to minimize any negative effects.  Instructors are tools for the student to learn.  

After reading this discussion, I will take into consideration that each student has different situations, barriers, and lifestyles that may affect their learning experience.  As an instructor I need to realize that adults learn differently than children.  I will do my best to support and assist students with references available to enhance learning.