It is so important to personalize communication with students, by using the brackets, constructing proximity, and expressing empathy while offering help with their assignments' instructions and content.

It is essential to understand the student's particular situation in order to tailor the faculty engagement with the student.

There is a difference between customer service and helping students.

Creating a working alliance is the best way to retain students.

Gen AI is a superb tool to be used in every part of my work, related to research, more than anything, specifically in the fields of teaching and psychotherapy, The lessons were well explained and applicable.  I learned to post effective prompts and to analyze the resulting answers with much detail.