These annual trainings are great, I personally appeciate the reminder of staying up to date. I have seen bookmarks and notes that I had saved some years ago, which are now outdated and no longer relevant. This was a good opportunity to review and remove older and outdated notes and bookmarks. 

I think familiarity and the ease in knowing where your documents are make us better informed for our students, such as the example with Transfer credits, it is not enough to disclose the policy, but a good practice to follow up with the link to review our policy at their leisure. 

By learning about my organization's various departments, I can better craft by skills and deliver more detailed information to my students. I plan to continue to loop in faculty and other departments, highlighting our programs,  resources and campus facilities. For us, things like sitting in on a class, playing the role of the patient, and even asking for emails about student outcomes or employment opportunities, help keep us informed and current.  

I've learned to apply this knowledge by carefully reviewing application requirements, communicating information accurately, documenting interactions appropriately, and using approved resources when I am unsure of an answer. Equally, when discussing financial aid, there are limitations to how much we can share in our role in enrollment; we must know when to delegate and connect a student with the appropriate department for further assistance. 

Hi everyone, I learned that to maintain eligibility to continue working as an Enrollment/Admissions Staff for a graduate school in my state, I need to stay current and review compliance annually in accordance with CIE. 

I've learned that no matter the experience or time in your role, it is 

With state regulator policies and procedures constantly changing, it's vital to stay current and compliant with them. This includes social media, where posts and comments can be permanent. There are also clear dos and don'ts to ensure compliance is met, and an institution ethical integrity is worth more than any 1 enrollment. 

The code of ethics that must be followed by those in admissions/enrollment are plentiful, and we have an obligation to various organizations such as our accreditors, DOE, for FL the, CIE, and others, to provide our services with transparency and providing the student with the various resources needed for them to make an education decision. 

What we say or express in writing must match what is displayed on our website and other communication. When marketing there are specific guidelines to follow so as to maintain compliance and transparency, this includes costs, resources, length of programs, and as admissions representatives we must have a strong familiarity with the enrollment agreement. 

Being a part of enrollment/admissions, it is important to be mindful of what you say. We can speak highly of what we offer but we cannot embellish the truth and when asked something out of our scope of knowledge, it's just as important to address your limitation and ask for the opportunity to get back to them or connect them with someone who can address their questions/concerns.  

This module further emphasized the importance of having a resource notebook and the continued importance of staying current in your industry. Luckily our institutions also have routine meetings to update us all about and changes that could affect or day to day. Knowing the importance of staying current, it gives more meaning to making the time and documenting what is shared in meetings. It also further clarified that every process or procedure, although different from one institution to another, must have clear parameters on how they do things such as credit transfers.