Online learning can become frustrating when there are technical challenges, but having support is crucial in helping to resolve the issue. I'm currently teaching a course where a new proctoring software is being used, and I had many technical and "during the test" questions arise from students in the first two weeks. I tried to address these questions as soon as possible, as a successful proctoring setup was crucial for the coming weeks of assessments, but trying to manage introductions and getting to know each one at the same time had its challenges. Going forward, the students and I will… >>>