Learnt more about how important a referral is from a prospect and how to get a referral, also carefully engaging the student on the admission process and following up.

It's important to know the level of interest a prospect has in wanting to enroll in a program and ensuring to focus on a value before cost to enable the prospect to know what they are paying for.

it's important to understand the prospect during a tour and giving them the opportunity to express their concerns about starting the program. 

I have learnt to create a good welcome communication between my prospect and I before speaking to them about the admissions process, this would help to create a good rapport during the prospects visit.

Understanding as a professional skill is realizing that information is bound to be stale due to constant repetitions, it is good to check in with the student if they understand what is been said to them.

I have learnt that it is important to communicate using all the available channel to ensure the student gets the information accurately and to clarify changes in information immediately as they occur.

I have learnt that it is important to communicate in segments as not to overwhelm the student listening with excess information at the same time as they may lose concentration.

I have learnt how to renew my communication context to ensure I am actually consistent in my communication and also ensure i have a good energy when communicating.