What is the first step of formal employee appraisal?

How have you dealt with employee conflict when your direct report(s) demonstrate lack of respect for your position? 

Supervisors who know how to effectively delegate accomplish more. 

Effective supervisors are responsible, authorative, and accountable.  

Use good practices that exist for managing different types of people. 

Hi 

I'm really strugling with the correct answer for question #2, the correct answer is listed as "C.Your opinions about what other employees think of Fernando's performance."

Opinions and what other employees think should not be documented for an evaluation, An opinion may or may not be factual how can you prove an opinion? Also it seems very demeaning to be asking other employees what their opinion of their co-worker is and use it on an evluation. The evaluation should be based on facts and performance not on opinions. If anything the answer should have "documented opinions" or factual thoughts… >>>

I think this program made some good points and will help me make better decisions in the future when it comes to hiring.  What do you look for in a candidate and why?

Delegation of tasks will allow team members to take ownership over key responsibilities of their departments. This is also a great tool which can be used to develop stronger leaders within a team which in the long term will benefit the department. 

We are a small business with 4 employees.. a director, manager, bookkeeper, and receptionist. The receptionist and bookkeeper are required to assist in other areas as needed and they do a good job. Recently the bookkeeper asked for more responsibility. I obliged and discussed the new task she would be performing and gave an outline and discussed standards. She took the job happily. After the first task was completed and we were reviewing her work, I noticed many errors. The errors were in spelling, grammar, incorrect entries, and shortcuts were taken when it was specified not to do so. We… >>>