The delivery of student services is essential to the enrollment and retention of students.  Those professionals working in the area of student services need to be current on what services students are seeking and how they can best be delivered. This group is for student services professionals who aspire to discuss and master the competencies necessary for exemplary performance and top customer service in a dynamic, rapidly changing higher education landscape.  Group members share best practices, ideas, thoughts, reflections, and resources to help colleagues across the globe improve performance. 


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Retention | New comment by Tanya Anderson

I teach at a Career College and we have established a Rideshare system in which we give monthly gas cards to designated students who can transport our students to and from school if they live in...

Best practices for the classroom | New blog by De Yonna Mathena

Education can be challenging when you have many different types of learning styles in one classroom. Make sure that all students are encouraged to do thier best and make sure that they are included. C...

Customer Service Standards | New comment by gowri selvan

Paying attention to students at all times will give us a opportunity to guide and help them to be sucessful.

Retention | New discussion by Rebecca Picasio

How long do you think orientation should be? 1 hour?

Principales Razones de la deserción de los estudiantes | New discussion by Moises Eduardo Molina

Cuales serían las principales razones por la que un estudiante ya no continue un curso o programa en línea? En que momento se considera que ha desertado, por uno o varios período...

Deserción | New discussion by Moises Eduardo Molina

Cuales son las principales razones para que un estudiante no continue en un curso, y en que momento lo consideramos que ya decerto, después de un período?

Student contact | New comment by Samantha Sabrsula

We do this as well. This helps establish a relationship with student and staff. It also lets them know we are concerned and care about how they are doing.  

Retention from Orientation to Graduation! | New blog by Georgina Sosa-Fong

Retention of students should be one of the main goals for a school.  Retention will bring these positive outcomes to all involed. The school will be seen as a good school. The school will be an a...

RT 105 - Customer Service | New discussion by FERDINAND URMAZA

I strongly believe that doing a regular students' survey at the end of each course helps to improve understanding of the students' needs. The surveys provide the school/instructors a better "pulse" ab...

Organize | New blog by Robert Vaughn

This is a great way to organize,