In an increasingly competitive and highly regulated environment, admissions personnel must achieve the highest standard of performance to succeed. They must foster an environment of trust and maintain a customer-first attitude. This group is for admissions personnel who aspire to discuss and master the competencies necessary for exemplary performance and top customer service in a dynamic, rapidly changing higher education landscape. Group members share best practices, ideas, thoughts, reflections, and resources to help colleagues across the globe improve performance. 


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Zip my lips | New comment by Yvonne Silva

I ditto Mr. Finch's comments.

Zip my lips | New discussion by Phil Finch

I have learned to keep my mouth shut.  That is blunt, but appropriate.   Before taking this course, I did not know the legalities of making statements supportive of our program.  ...

Alternative Resources when Enrollment is Slow | New comment by Valerie Gray

I tend to use in house prospecting, by visiting the various class rooms, and solicit for new leads.  the downside to that is i tend to bump into duplicates.  Another way for me is to look...

Cold Calling from thousands of miles away | New comment by Tyokea Flagg

I know this could sound distant but, people respond favorably to texting.  So, try it.  

It's the basics, but a refreshing look at what we do every day. | New blog by Cheryl-Lynn Malloy

Being new to Admissions I am learning with every phone call, interview and class that I take online.  After taking some complaince courses, I am much more comfortable with how to talk with prospe...

e brainstorming | New blog by Irene Petery

I do like this idea. some people monopolize meetings or say nothing at all.

Alternative Resources when Enrollment is Slow | New comment by Art Sarasua

i agree, Marketing is essential to gather new enrollments!

Prospects who want information but give out fake numbers and emails. | New comment by Clurissa Pigon

If I can't reach someone due to bad contact info, I will sometimes reach out to their emergancy contact. They usually know what the situation is or why you are having trouble getting ahold of them....

Cold Calling from thousands of miles away | New discussion by Clurissa Pigon

I work within a company that is world wide. I'm based out of Florida, but a majority of the time I'm working with people in other states. So, coming in for an appointment is not an option.  There...

Generations-Learning Styles | New comment by Russell McClure

Excellent observation, learning styles and communication preferences vary with each genaration. These issues are important in the working environment but we also must be aware that the styles cut...