Change is a constant in field of education.  The ability to plan strategically is critical if one is going to be competitive and contemporary in today’s environment. This group is for educators who aspire to discuss and master the competencies necessary for exemplary performance and top customer service in a dynamic, rapidly changing higher education landscape.  Group members share best practices, ideas, thoughts, reflections, and resources to help colleagues across the globe improve performance. 

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Solving problems in the workplace | New blog by William Hanrahan

It is very important to use all resources available to solve problems.

Framing the issue | New blog by Huisheng Xie

The best thing I have learnt from this course is that we need to do the more root cause analysis and ask why when we faces issues.

Group Energy in Meetings | New blog by Gregory Frank

In meetings, group energy should be harnessed to solve problems, such as, the major issue of maintaining good student attendance and punctuality, a problem that can be found in many classes at school.

Institutional barriers | New blog by Matthew Caron

I work within a large educational institution with decades of procedural stagnation ingrained in the system. The processes of Root Cause Assessment and group problem solving will be valuable in identi...

Strategic mindset | New blog by Cheryl Barker Sambrano

Great inside on how to generate the ideas without judgement was interesting.

Resolving Issues | New blog by danielle vidal

Whenever I feel my employees are not working together, I will collect the information regarding the root cause, research it, and address each employee individually so that both theirs needs are met. A...

YES | New blog by Kari Fuller

These are such good reminders of ways to offer new ideas and solutions for things that come up. Also a great way to facilitate in the classroom!

Innovation & Creativity | New blog by Dana Bradshaw

This tutorial gives a lot of good information about fostering innovation and creativity in the workplace. Some things to remember: Ask open ended questions, Encourage creativity, Don't set harsh or ri...

Idea Generation | New blog by Michelle Hurd

I liked this tutorial because it gave several different ways of coming up with ideas using different creative processes.  I feel like I sometimes get stuck in the same old rut of following other ...

Navigating stress | New blog by Cathleen Pizzutello

Getting to the root cause of problems helps to aleviate future conflicts.