Challenges in the workplace occur on a regular basis.  Professionals need to be able to meet the challenges and develop strategies for resolving the challenges in ways that do not distract from the mission of the college.  This group is for professionals who aspire to discuss and master the competencies necessary for exemplary performance and top customer service in a dynamic, rapidly changing higher education landscape.  Group members share best practices, ideas, thoughts, reflections, and resources to help colleagues across the globe improve performance. 


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Learning to model and setting specific goals | New blog by Edna Zhang

The realisation that people follow what is modelled for them is a fundamental yet often overlooked truth. This makes me catch myself in moments where I may have fallen short of being an example that I...

Dealing with job stress | New comment by Jo Ann Roberts

The day is what you make it.  I pray each day that God will guide me through the day with positive attitude.

Be honest with self evaluation | New comment by Jo Ann Roberts

Taking the time for self-evaluation of yourself helps to know your strengths and weakness so that you can pat yourself on your strengths and know that weakneses are not all bad.

Managing your work | New comment by Jo Ann Roberts

I learn from other instructors with their inputs in teaching the students.  Sharing with others you can learn different teaching styles

Prioritizing | New comment by Jo Ann Roberts

I try to prioritinze in teaching and my personal life.

My Action Plan | New comment by Jo Ann Roberts

Reply to Jo Ann Roberts's post:

My Action Plan | New comment by Jo Ann Roberts

I  spend alot of free time in our back porch, listening to birds,ect.

Best Practices | New comment by Jo Ann Roberts

When teaching the Medical Assistant students I try to use teaching techniques that reach all learning styles.

Great Topic | New comment by Geetha Arun

How to set achieve able goals  

Best Practices | New blog by Carol Tieman

When teaching my nursing students I have implemented a new step in the medication process.  This is for them to compare the allergies of their patient with all medications ordered for the patient...