Technology has provided many different ways of communicating but the need to be effective in communication has not changed.  Educational professionals need to continue to develop and refine their communication skills. This group is for educators who aspire to discuss and master the competencies necessary for exemplary performance and top customer service in a dynamic, rapidly changing higher education landscape.  Group members share best practices, ideas, thoughts, reflections, and resources to help colleagues across the globe improve performance. 


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11d

Working through experience | New blog by Gail Lewis

Training is ineffective unless the desired behavior, knowledge and skills are transferred to the workplace. Applying what you’ve learned from your training will help you maximize your performanc...

Good Course. | New blog by Dennis Dale

One of the better ones I've taken, I really did learn a lot. That being said, there was an annoying error in the pre-tests. It seems to m,e there are 2 possible correct answers, based on the text, but...

A need for more coaching instead of mentoring | New comment by Tanya Stewart

I agree. We want to help but we don't want it documented in such a way like they are in trouble.

Best Practices | New blog by Sayed Hussein

It's goos practices for me ......................

feedback | New blog by Kimberly Garcia

I learned that you always want to compliment an employee before giving negative feedback, never unload all of the negatives on a person.

Good Refresher | New blog by John Deitsch

Although the tutorial is fairly basic, since we often tend to operate on auto-pilot, it serves as a good reminder of the importance of effective communication and the need to be very deliberate in our...

Feed back | New comment by Rhonda James

This course gave many concepts to consider when writing - good course. 

I am Learning | New blog by James Hynson

This course provide many avenues and techniques to communicate base on different situations.

Active listening takes practice | New blog by James Hynson

Active listening is a some times hard to do in a very busy lab. However active listening is a necessary skill to apply.

Feed back | New comment by Joanne Stewart

It can be bad depending on the approach.  If you prepare your plan you can give yourself an outline of good possible responses.