Online learners want to feel that they are part of a class or program and that they are valued as students.  The more they can become engaged in the course the more they will feel they are contributing to the learning process. This group is for educators who aspire to discuss and master the competencies necessary for exemplary performance and top customer service in a dynamic, rapidly changing higher education landscape.  Group members share best practices, ideas, thoughts, reflections, and resources to help colleagues across the globe improve performance. 

Join Group

Social Media | New blog by Toya Green

This course provided a multitude of examples for social media use in online courses. I liked the break down of how students and instructors can utilize Twitter to engage in deep discussions and inform...


Reflection | New blog by Toya Green

I will begin to incorporate transcripts and recorded audio with course information for online content. It was surprising to learn that transcription services can cost anywhere from $600 - $1000/min.


Reflection | New blog by Toya Green

Active and supportive communication is essential in any online environment and course. It is important to understand the backgrounds of different student populations and potential challenges. However ...

Best Practices | New blog by Cassandra Presley

It's always great to reinvent yourself as an instructor. These courses allow you to grow and see how you can best serve your student. 

EL111 Assistive Technologies | New blog by Cynthia Lowe

I plan to utilize the skills learned in this course to my online teaching with UMA, as well as some instances with my full time work.

EL105 | New blog by Linda Henderson

I learned how to communicate with students and peers using tone and evaluating through rubrics.

Fascinating | New blog by Stacie Chambers

I found this training to be fascinating! I have actually done personality tests as ice breakers with my students, so I am familiar with their idiosyncracies up front. But this training took it  a...

Dealing with Procrastinators | New comment by Stacie Chambers

Emails and texts with catchy taglines. Caring, concerned emails and texts. Since many procrastinators are Blue, they respond quickly when they feel that they are not being judged, and that they are...

A Color-full Online Classroom | New comment by Stacie Chambers

Hi, Lauree. This is a GREAT question - one that has had me thinking intensely tonight. I think that since Golds are goal-oriented, maybe we could tie in their future careers with the weekly...

Dealing with Procrastinators | New comment by Darren Tennyuk

Learning lots of new things, did not know about the Color and personality.  Learned something new.