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Working through experience

Training is ineffective unless the desired behavior, knowledge and skills are transferred to the workplace. Applying what you’ve learned from your training will help you maximize your performance results. 

I often explain to my students the value of learning while on the job.  As a dental hygienist, my experience has taught me that I can't do the job alone, but depend on my fellow coworkers to help achieve a satisfactory day! And in turn, I help them with their duties so that we show our patients/employees that we are a cohesive unit and can work through whatever is thrown at us on any given day. For instance, while taking radiographs a patient can be difficult, if I can't get the desired diagnostic x-ray, I'll ask one of the dental assistants if they can show me a better way to place and take the x-ray. It is through their willingness to help, that I can build a better rapport with my patients and my coworkers

This course has really strengthened my outlook on best practices to manage conflict in the workplace.  I'll share these processes with my team, as well as, encourage my co-workers to complete this course.  Thank you for adding this training.  It's truly beneficial for all employees, not just managers.

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