The realisation that people follow what is modelled for them is a fundamental yet often overlooked truth. This makes me catch myself in moments where I may have fallen short of being an example that I would want to follow. 

The ability to set specific goals rather than broad ones really requires an accurate assessment of self; areas of strengths and weaknesses. This also translates into the performance review conversations that we have yearly because the goals we set can be linked to the areas we want to improve in our work, attitudes or behaviour. 

Empathy is a great trait to cultivate in a working team because if we begin to feel empathy for those we work with, those we work for, and those we work to serve, then naturally a lot of the ethical issues will become a self-realisation. For example, taking the credit for someone's work would not be a consideration because of we understand that would make someone lose trust, feel anger and potentially lose the motivation to contribute in future. 

I wished that there were sample questions from the workbook so that we could look at them and conduct a self-analysis. That would have made this training excellent!